Fax: 800-317-3293 Phone: 616-550-7364

Covid-19 Policies and Procedures

In order to protect our employees and business partners, 1st Choice Financial Services has adopted the following policy related to the Covid-19 crisis.

  • At the start and end of each day, all employees will disinfect and sanitize their vehicle and work space.
  • We will be limiting the number of partners inside our office building to one partner at a time. Other partners will be asked to wait in their vehicle until the previous partner has left.
  • All partners entering the building must be wearing a protective mask prior to entering.
  • Partners will be asked to wait in the main foyer area for an employee to assist them. No partners will be permitted inside the 1st Choice office.
  • When a field employee arrives at a partner’s dealership or other place of business, they will put on a mask and sanitize their hands.
  • While conducting business at a partner’s dealership or other place of business, we will maintain a social distance of at least 6 feet and will avoid all contact with people.
  • When requesting documents from a partner in person, other than titles, we will ask them to lay it on a flat surface and we will take a photo of it without touching it.
  • When leaving the dealership, we will sanitize our hands and anything touched before removing our mask.
  • Territory Managers will make appointments when possible and avoid “cold call” type visits.
  • Auditors will email or text a copy of the audit reconciliation to the partner instead of leaving a paper copy.
  • No additional passengers will be allowed in our vehicles.